Cancelling before dispatch

You can cancel any order free of charge before it is dispatched, and the refund is the full amount — there is no cancellation fee and no restocking fee at any point.

Because we pick within 1-2 business days, the practical window is short. Write to care@shoescontainer.shop with the order number as early as you can and we will stop the parcel if it has not left.

After dispatch

Once the courier has scanned the parcel we can no longer cancel it. At that point the order falls under our Return & Refund Policy — refuse the delivery or raise a return within 10 days of receiving it.

How the refund reaches you

For a prepaid UPI order the refund is processed within 5-7 business days to the source account, in line with the Reserve Bank of India’s timelines for refunds to a prepaid instrument. For a Cash on Delivery order that never left, nothing was charged, so there is nothing to refund.

Orders we may cancel

Very occasionally we cancel from our side — stock that turns out to be damaged in the carton, or a delivery address a courier will not serve. We tell you why, in writing, and refund in full. We do not cancel an order to reprice it.