Return window

Tell us within 10 days of delivery that you want to return an item. The parcel itself can reach us afterwards — the notice is what has to land inside the window.

10 daysTo raise a return
5-7 business daysRefund, once approved
48 hoursTo report damage on arrival

Condition we can accept

  • Unused and unassembled, with no marks from a trial fitting.
  • In its original packaging, with the fittings bag and any protective film intact.
  • With the invoice. Keep the outer carton until you are sure you are keeping the item.

Damaged, wrong or short on arrival

Record a video while you open the parcel. If the item arrives damaged, dead on arrival, wrong or short of its listed contents, send that unboxing video within 48 hours of delivery to care@shoescontainer.shop with the order number. That single clip settles the claim in one message — without it we have to open a courier investigation, which is slower for both of us. We then replace or refund, and the return leg costs you nothing.

Who pays the return leg

Where the fault is ours — a manufacturing defect, the wrong item, or something missing from the box — we arrange and pay for the pickup. Where the return is a change of mind, the cost of sending the item back to Bhopal, Madhya Pradesh is yours.

Refunds

Once the returned item reaches us and passes the condition check, the refund is processed within 5-7 business days to the original payment source. For a Cash on Delivery order we refund by UPI or bank transfer to an account you nominate; we do not hold store credit against your name.

What we cannot take back

  • Items that have been assembled, drilled, cut or wall-mounted.
  • Items returned without their original packaging or fittings.
  • Anything sold as clearance and marked non-returnable on the listing.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.